11 East Gosford · Luxury Waterfront House with Private Wharf

Disappointing Stay - Nice Location but Poor Value for Money Positive: The property's location was excellent, and the house was spacious with multiple outdoor sitting areas. The indoor space included one lounge and dining area. Negative: Our stay was severely impacted by numerous issues. The property was not as advertised and below expectations for a luxury property. Access and Communication: - The property listing incorrectly advertised 10 beds, when in reality this included shared beds and blow-up mattresses - Initial check-in was extremely difficult - keys weren't in the specified lockbox, and when found in a different lockbox, they didn't fit the gate It took 90 minutes to gain access after multiple calls with the cohost and owner - No key was provided for the front door - The cohost was slow to respond to initial enquiries - No welcome information or house manual was provided Safety and Maintenance: - One pool gate didn't latch properly, creating a safety hazard - Pool was dirty with accumulated brown leaves - Multiple light bulbs needed replacing - A non-functional dryer remains mounted on the wall despite the washing machine being a washer/dryer combo Cleanliness and Amenities: - One bathroom was particularly unclean, with built-up dirt on the insect screen, uncleared shaving debris, and dirty surfaces and cupboards Another bathroom had compromised privacy due to a slipped louvre window facing neighbours - Used, mismatched supermarket brand toiletries were provided - Two out of three hairdryers were incompatible with power outlets - Bedroom power boards were also incompatible - Mouldy bins beneath bin liners Kitchen and Supplies: - Kitchen poorly equipped for 10 guests with limited, mismatched, and worn Kmart dinnerware - No serving plates provided - Insufficient cutlery and kitchen implements - Rusty dish rack - Only three bin liners and limited dishwasher tablets supplied - No basic provisions like tea, coffee, or condiments - No iron provided despite having an ironing board Despite these significant issues, particularly the difficult check-in process and misleading bed count, the owner was unwilling to offer a late checkout as compensation.

This house would be amazing if was cleaned at all and maintained to the premium cost of stay. Positive: Location, size of house, views The beds were comfortable, and the linen and towels were fresh, Negative: The cost, we expected a higher standard and were disappointed to have to clean before we could relax after a long drive. Here are the main issues we noticed upon arrival: • The front gate was open, but the front door was locked.the bbq balcony doors were open after looking at the entire house we feel it was being aired. • The BBQ balcony doors were left open. • The downstairs area smelt like mould. • All windows throughout the house and the upstairs apartment were filthy, which was disappointing as we couldn’t enjoy the amazing views with them closed in the cold. • Dead flies were all over the kitchen bench, especially in the corner and some on the main surface. • Cutlery was dirty, and there weren’t enough for our party of 10 (only 8 knives and no butter knives).knives that were there the tips were broken off on most. • Only 8 mugs and 8 wine glasses were provided. All plates and cutlery needed a wash before using. • Plates were chipped and cracked. • Tongs in the drawer were unwashed. • No platters available for a cheese board. • Tables and benches needed a proper wipe down. • The oven was filthy and unusable. • The BBQ handle was broken, and it hadn’t been cleaned inside. • The water dispenser button was sticky with a residue. • Downstairs near the pool table, we noticed: • A random red tap hanging off shelving. • An empty wine bottle left on a shelf from last guests. • The space under the kitchen bench was filthy. • Floors throughout the house needed a proper mop. •. Microwave broken, no information about the Tv which didn’t work ? Bedroom tv remote didn’t work.

This place is amazing. Our 2 nights getaway was absolutely amazing. Manny was a great host, very responsive. Would highl